Returns & Exchanges

At Foodz, we strive for 100% customer satisfaction with every order. If your items arrive damaged or do not meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Foodz account and navigate to 'Order History' to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Securely

  Place the items in their original packaging, ensuring all seals are intact and the product is securely cushioned to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package over any old barcodes.

• 4.
  Receive Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.